Technology and Platform Maintenance Process Playbook

This detailed playbook provides feature managers, security leads, issue managers, and performance analysts with a structured framework for managing the ongoing maintenance and optimisation of technology platforms. It includes:
– Step-by-Step Process Flow: Outlines essential subprocesses such as Feature Integration, Security Management, Issue Management, and Performance Management, with clear actions, decision points, and feedback mechanisms to ensure the continuous functionality, security, and performance of the platform.
– RACI Framework: Clearly defines roles and responsibilities for each task in the technology and platform maintenance process, ensuring that feature managers, security leads, issue managers, and performance analysts are accountable and engaged at every stage, promoting a transparent and collaborative approach to managing platform updates and resolving technical issues.