Remote Work and Collaboration Process Playbook

This detailed playbook provides IT professionals with a structured framework for managing remote work and collaboration.
It includes:
– Step-by-Step Process Flow: Outlines key subprocesses—Access Provisioning, Security Enforcement, and Technical Support Management. Each subprocess includes specific tasks, decision points, and error-handling procedures to ensure seamless access to resources, robust security measures, and effective technical support for remote employees.
– RACI Framework: Clarifies roles and responsibilities within the remote work and collaboration workflow, ensuring that project managers, IT managers, cybersecurity managers, and end users are appropriately involved and accountable at each stage of the process.