Business Improvement Delivered
Streamlined Processes
Find out what is really happening in your processes and identify bottlenecks to understand what is affecting the cycle time. Put in place solutions that increase your process flow, reduce your work in progress and provide services to your customers in a timely manner.
Cost Reduction
Identify and quantify inefficiencies in your processes so they can be prioritised in function of their business impact. Remove hidden waste so it creates additional time to focus on other activities.
Customer Satisfaction
Identify the voice of the customer, define customer satisfaction drivers, and develop actions that embrace their needs. By actively listening to customer feedback and aligning your business processes with their expectations, you can foster stronger relationships, increase loyalty, and ensure long-term success.
Employee Engagement
Empower employees to contribute to the development of solutions and propose innovative ideas. Create a cultural environment where business improvement is valued and understood.
Best Practices SOPs
Ensure your business operates at optimum efficiency by implementing best practice Standard Operating Procedures (SOPs). Benchmark your existing processes against industry-leading standards to identify areas for improvement and set a solid foundation for process optimisation. Support the automation of key business processes, by integrating best practices from the outset.
Technology Utilisation
Ensure that your technological investment is fully realised by aligning processes and technology together. Adapt more swiftly to changes, foster innovation and unlock the full potential of both human and technological resources.
Business Improvement Results
£148M
Client Savings
25%
Average Efficieny Gain
15+
Global Clients
Sectors
Financial Services
Atoxor has extensive experience in the financial services sector, delivering process improvements, cost reductions, and enhanced regulatory compliance.
Utilities & Infrastructure
Atoxor specialises in optimising operational processes for utility and infrastructure companies, driving significant cost savings and operational resilience. ​
Digital Assets & Technology
Atoxor has a strong presence in the digital assets and technology space, designing and implementing scalable processes for emerging financial platforms.
Our Approach
Our approach is based on the Lean Six Sigma Methodology. ​Lean Six Sigma is a customer-driven approach based on the principle of eliminating activities that do not create value for the customer or the business. This creates additional time to focus on activities that increase profit and attain greater customer satisfaction.
​
​The Lean Six Sigma approach uses the DMAIC framework (Define, Measure, Analyse, Improve and Control):
01
Audit Performance
The aim of the Lean Six Sigma audit is to Define and Measure the performance of the business and provide deeper insights into pain points and bottlenecks
02
Define Solutions
In this phase, we Analyse the root causes of the identified inefficiencies and develop tailored solutions to address the specific challenges faced by your business.
03
Implement Quick Wins
We Improve your business by implementing immediate, high-impact changes that deliver rapid results. These "quick wins" focus on addressing the most critical issues with minimal disruption.
04
Implement Long Term Solutions
We ensure sustained performance by Controlling and monitoring the implementation of long-term solutions, embedding them into your operational framework to prevent recurrence of issues and promote continuous improvement.
Standardisation & Compliance in Digital Asset Infrastructure
Problem
A digital assets infrastructure company was struggling with the complexity of its crypto custody processes. The rapidly changing regulatory landscape and evolving product features made it difficult to maintain robust process management, leading to inefficiencies and potential compliance risks.
Solutions
The initiative focused on standardising controls for process management amidst evolving features and regulations, resulting in the development of a process framework with eight subprocesses and a comprehensive documentation to optimise workflow and ensure regulatory alignment.
Benefits
The project significantly improved the digital asset management process, reducing the risk of compliance breaches and operational inefficiencies. Standardising processes enhanced adaptability to the fast-evolving digital asset environment, improving both operational readiness and regulatory compliance.
Machine Learning in Utility Asset Management
Problem
A major utility company was struggling with inefficiencies in its pipe replacement and repair processes. Traditional methods led to increased costs and suboptimal asset management amidst rising regulatory demands. The ageing infrastructure further complicated decisions, making it difficult to allocate resources.
Solutions
A machine learning model was implemented to analyse historical data and predict pipeline failures. This enabled data-driven decisions on whether to replace or repair pipes. Standardised processes, supported by detailed policies and KPIs, were introduced to integrate the model into asset management practice.
Benefits
The model improved decision-making efficiency significantly. It also extended asset lifespans and ensured regulatory compliance, enhancing overall operational efficiency. Moreover, the initiative reduced downtime and improved customer service by proactively addressing pipeline issues.
Process Optimisation in Financial Services
Problem
A leading financial services provider was facing significant operational challenges within its Anti-Money Laundering and Know Your Customer divisions. The existing processes were inefficient, leading to delays in compliance and potential regulatory breaches, resulting in lower First Call Resolution rates and Net Promoter Scores.
Solutions
A comprehensive redesign of five core processes was undertaken to align operations with evolving regulatory requirements. The optimisation effort included the creation of detailed subprocesses, standard operating procedures, and key performance indicators to monitor compliance and operational efficiency.
Benefits
The initiative resulted in a significant improvement in First Call Resolution and a notable increase in the company’s NPS. By streamlining operations and enhancing process visibility, the company was able to meet regulatory demands more effectively, reduce compliance risks, and improve operational efficiency.
Case Studies
See our Case Studies to see how we have already helped clients